PLEASE NOTE FOR HOLIDAYS: In order to produce as little waste as possible, contents of "Boxes" or "Sets" may be shipped together. If you plan on giving as gifts, please leave an order note and choose "Luxury Gift Box" add on.
Keep in mind that mail carriers are transporting more items than ever before and there may be delays during this time.
All shipping charges include handling, order processing, item selection, packaging and transportation of items.
NOTE: Due to increased demand for the immune boosting & soothing qualities of our teas it is taking longer than usual to process orders. Orders may take up to 3-7 business days to get processed.
For orders placed before 12pm (noon) US Pacific Time on business days, we do our humanly best to process and ship them within the very same day, provided there are no order issues pending your response. Orders placed beyond this time or during weekends and holidays are processed on the next business day. (Please note that orders are not processed or shipped on Saturdays, Sundays or US public holidays.)
Most orders are processed and ready for shipping within 3 business days, while some orders may take additional time. If there are any issues with your order that would cause delay, you will be notified as soon as possible. Possible delays may include:
- Incorrect Address
- Inaccurate or Incomplete Payment Information
- During high volume holiday seasons, please allow up to 10 business days for order processing.
Orders ship from our Ojai, California facility. We usually work with United States Postal Service USPS Priority Mail to provide the best, most reliable US shipping options for you to receive your Magic Hour in a timely manner. Because we individually review delivery service for each and every order to ensure you the quickest, most cost-effective solution, items that are ordered together may not necessarily be shipped together.
Delivery times depend on distance to location. Your tracking information will be updated with that information as your order gets closer to its destination.
Most packages will be delivered within 3-7 days after your order has been processed.
While we will do all we can to ensure your order is delivered on time, Infinite Possibiliteas, DBA Magic Hour cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, government shutdowns, or any other situations that demand we need to breathe and meditate for a bit.
You will receive an email shipment notification as your order ships. It will include tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please contact us for more information and we’ll help you track your item.
If the tracking status shows the package as delivered and you have not received it, please wait 36 hours before opening an investigation. In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we would suggest for you to open an investigation with the delivery service.
RISK OF LOSS
All products purchased from Magic Hour website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Magic Hour. Title to products purchased on the site, as well as the risk of loss for such products, passes to you when Magic Hour delivers these items to the carrier.