There are some markers below which you can skip to for specific questions :). Watch the video below (duration is just over 9 minutes) and if your question is not addressed there, look further on this page for the topic of your inquiry. 

This FAQ video goes over the following topics:

The Violet Glass Apothecary Jar:

1. Where the jars come from? How & why do they work so well? (:20)
2. What is the ribbon in the lid for? (:33)
3. Why not to push the lid down in the jar & how to open if the lid is stuck. (:48)

The Black Pouch:

1. How the refill pouches work. (1:56)
2. How to open the pouch. (2:20)
3. Smaller sample size pouches (15-30gm). (2:32)

The Violet Glass Traveler Jar:

1. How the traveler jars work. Holds 1 ounce of Magic Hour tea. (3:14)

Magic Hour Tea Strainers:

1. Gold Midas Touch:How it works. Use it with a tea pot or cup. (3:45)
2. Simple Steep: How it works, best teas to use it for, and how much tea to add. (4:56)
3. Bombilla Straw Strainers (Gold & Rose Gold): How it works (5:39).
4. Gold Leaf Strainer: How to use it (6:17).

Magic Hour Tea Pots:

1. Essential Perfection Tea Pot With Strainer: How to use. Available in 12 & 24 ounce sizes. (7:10)
2. Tea in Hand Tea Pot With Strainer: Zhena's favorite personal tea pot, great to use for tea ceremony. How to use, how much tea to put in. (7:40)

How and where do you source your teas?"

Our teas are cultivated, harvested, and blended from soil to cup with the Magic Hour Rule of Love. The base of our teas is grown in the tea estate where I was married :)! The exquisite buds are grown and harvested by our friends in a garden that touches the sky at the top of the mountains in the high country of Sri Lanka. The pristine Idulgashinna Bio Tea Garden’s perched above a wildlife preserve. It was the first tea garden to become certified Biodynamic and organic in the world, it’s home to our family of farmers and growers whose respect for nature and one another has become the gold standard of tea estates all over the world. We also source from small organic family gardens in Taiwan, Rwanda, India, Yunnan, Kyoto and Kagoshima, Japan.

"Natural Flavors"

Our formulator, Zhena, is an aromatherapist and was one of the founders of the Organic and Fair Trade movement over 20 years ago. She was crucial in getting rules for organics passed and has had a long-time passion for organics, Biodynamics and pure products. Her blending style is bold and she uses Organic-Compliant extracts of fruits, essential oils, and spices that fall under the “Natural Flavors” broad stroke ingredient description by the FDA. We only use extracts and flavors extracted with non-toxic methods and are 100% natural coming from the fruit or spice or flower that is distilled without chemicals.
Other companies may use “Natural Flavors” that are in a Propylene Glycol base—Zhena fought the label standards on this chemical 15 years ago and is dedicated to NEVER using flavorings with this or any other chemicals. Our flavors are entirely extracted naturally using alcohol or steam distillation. In the blending process, if the extract has alcohol, the alcohol dissipates. If you’ve ever used Vanilla Extract for cooking—you’ve used what Zhena uses in larger volumes.
When she writes, “Natural Flavors” it’s not because she wants to but that’s what the FDA requires. It’s not a great description and we assure you her standards are of the highest using only natural extracts and essential oils.

Are your teas vegan?

Please feel free to enjoy most of our teas without worrying about being vegan-compliant.
As of May 2021, the only tea we have that’s not vegan is Quintessence, containing honey crystals.

How many times can you steep tea?

You could steep our teas many times. A new flavor nuance will arise each time. If you’re planning to steep more than twice, you might want to add an additional teaspoon or two based on the desired taste and strength.

Which tea is Zhena's favorite right now?

Oh goodness, that's like picking my favorite kid! Every day, I begin with Bohemian Breakfast as my first cup. I then move to a cup of Epiphany, then Ceremonial Matcha (3 before noon!). After lunch, I move to Renewal or Ti Quan Yin, then into Almond Matcha (if I'm having a sweet tooth which I usually do!). THEN...I sip either one of our white teas or green blends, right now I'm SUPER loving Quintessence, March's Subscription Tea (which you can find here). Our intention in creating Quintessence was to evoke the expressive nature of this word. The harmony of creativity is spoken from the Throat Chakra. When in balance, the energy center found here encourages you to speak truthfully, and share your authenticity, love, compassion, and resonance with others. Lo and behold came this soulful potion of warming, throat-soothing spices and herbs. I healed a throat tumor through energy work a couple of years ago, and this blend is my go-to to keep my throat healthy and my words pure.

What is the best way to steep tea when I have a super busy schedule?

It's a common misconception that tea ceremony has to take up a lot of time from your schedule. I want to encourage you to take time for yourself, daily, in a simple tea ceremony. However, the process only has to take as little as 10 minutes! For example, for most of our teas we suggest steeping 1 heaping teaspoon in water that is between 160--212 degrees (depending on the tea type--check the label!). As you steep your tea for the recommended minutes, take 3 heart-breaths, expanding the emerald green energy of your heart chakra. As you expand that blessed energy, you will activate your true intelligence which is found in the heart. Then as you steep your loose-leaf magical tea, center into your senses. As yourself the Magic Hour sensory questions:
What do I hear?
What do I see?
What do I feel?
What do I smell?
What do I taste?
Then sip your tea with newfound presence.
Presence is where heaven is found. We want you to find your heaven on a daily basis!
For more steeping instructions, watch my video found here.

Will any of the Chakra teas be caffeine-free?

All of our Herbal and Rooibos teas are considered caffeine free (especially this Rise & Shine Rooibos Chaga Chocolate tea)! White teas generally have low amounts of caffeine (20mg). So in our Chakra series, Lotus Mind would be a great choice if you are looking for low caffeine content although it is not considered 100% caffeine free. The Caffeine in tea is softened by the presence of L-theanine which is an amino acid found only in tea--it calms the mind and helps calm the nervous system. Its effects are not the same as coffee's form of caffeine which taps the adrenals and causes a stress response. The caffeine in tea leaves is considered a nootropic which helps the brain awaken and balance the left and right hemispheres.
Here are the caffeine contents of each chakra blend:
Lotus Mind: 20mg
Epiphany: 40mg
Quintessence: 15-20mg
Happy Heart: 30mg
Salutation: 20mg
Joyous: 40mg
Audacious: 0mg
Coffee is 120-140mg!
 
How can I stay up to date on your new tea releases?

Follow us on Instagram @clubmagichour and be sure to join our email list! You are our muses, I glean inspiration from nature and YOU and marry the flavors of the earth with the inspiration I receive from you, so connect with us often and please join me on Mondays for our Mystic Monday tea ceremonies!

What is the Magic Hour Communitea and where can I register?

Our Communitea Circle is comprised of beloved friends of Magic Hour from around the world who share in a love for tea, tea ceremony and Club Magic Hour. While in-person ceremonies are currently on pause, we have been overjoyed to expand our social networks and gather weekly on Zoom! We hope you'll join us for Mystic Monday, wherever you are, to gather and sip tea together in sisterhood and ceremony. Each week we'll explore new themes and topics. It's always free, always fun and always a cherished, nourishing gathering. Register here.

WEBSITE RELATED QUESTIONS

Why doesn't my discount code work?

There are a few possible reasons why your discount may not work. First, if you are ordering and wish to use Partial.ly or AFTERPAY to pay for your order, discounts will not function. Also, if you qualify for free shipping, the sale promo codes won't work.
WELCOME if you are a new customer, you may use this code for a first-time discount. It can only work once and requires you to sign up for an email account with us :).
If you are trying to use more than one discount at a time–our system will only accept one discount code at a time.

You are out of my favorite tea/accessory! When will it come back in stock?

We do our best to keep up with demand and not run out of stock, but with the current Covid crisis, our shipments of tea and accessories may get delayed. To stay informed and get a notification via email when your tea is back in stock, click on the text "Notify Me When Available."

How long will it take to get my tea?

Depending on where you live, you should receive your tea within 7-10 days UNLESS the particular tea has a "SHIP DATE" in the description that is later. We ship almost 100% of orders within 2 days.

How do I subscribe to receive a new tea every month?

We have monthly membership circles on our website here! We have 3 options for you to choose from based on how much tea you would like in your life. The light option includes 10-15 servings of tea, a ritual gift and teaching video for $25. The full-sized pouch includes 60-75+ servings of tea, plus ritual gifts and teaching videos for $44. The Violet Apothecary Jar membership includes 60-75+ servings of tea, ritual gift and teaching video for $66. Each option includes a moon card to write your intentions on or share, a ritual printout, a handpicked gift from other women-owned companies, and video content made for you with myself and other magical teachers.

FOR CLUB MAGIC HOUR SUBSCRIBERS
If you need to pause your account, update your address or change your payment method, visit your account log in page below:

https://clubmagichour.com/account/login

BILLING

What name will appear on my credit card when I am billed?

Your credit card will be charged by Infinite Possibiliteas, Inc

COVID

How is Covid Affecting Magic Hour?
We have meticulous CDC protocols in our warehouse and offices. We focus on the highest level of safe working conditions for our beloved team. All work environments include ventilation, hand wash stations, hand sanitizer and gloves, masks are provided and our workstations are socially distanced 12-18 feet apart or in individual areas separated by walls. We love and care for our employees as our family and provide Glutathione, unlimited immunity-teas, PPE, touchless handwash stations, gloves, masks, face shields and hand sanitizer at each workstation. Also, we are a family business, so several of our employees are families that live together and work together and are all in quarantine together.