Refund Policy


We are dedicated to creating products of the absolute highest integrity to bring you delight. We want you to love your Magic Hour purchases.

To return an accessory, please make sure the item is in pristine, sellable condition in its original packaging and email us telling us the issue along with an order number within 7 days of receiving your item.

The customer is responsible for the return shipping costs. Refunds will only be made using the original payment method when we receive the item back to us.

For health and safety reasons, we strictly cannot accept the exchange or return of loose leaf teas, gourmet products or packaged teas. Defective or damaged may be exchanged within 30 days for an identical product or a credit of equivalent value.

Subscription Cancellations

If for any reason you are not satisfied with your subscription membership, you may cancel it at any time. Login to your account here to manage your subscription, or send us an email at and one of our trusted magicians will be happy to help you!

Prepaid memberships may be cancelled for shop credit.