Magic Hour Shipping Policy
Holiday Shipping Notice
Please understand that this year will no doubt bring the hardest holiday season we’ve experienced yet, with supply chain issues (even for small businesses like us), creating exceedingly long waits.
We have sincerely appreciated your patience as we've navigated these delays and difficulties, and the frustrations they may cause. To account for this, we encourage you to purchase on or before December 15th, to ensure all your gifts arrive in time for Christmas.
All shipping charges include handling, order processing, item selection, packaging and transportation of items.
Shipping fees start at $5.99 for domestic standard shipping and all other rates are calculated by our providers at checkout.
Magic Hour offers free U.S. shipping on orders $199.00 and up (this is subject to change.)
International shipping fees start at $35.00
Shipping to Canada starts at $15.00
Please note that Magic Hour is not liable for any extra international duty or tariff fees incured when a package is shipped internationally. This fee is the responsibility of the purchaser and/or the recipient.*
Orders may take up to 2-3 business days to get processed.
*During high volume holiday seasons, please allow up to 5 business days for order processing.
For orders placed before 12pm (noon) US Pacific Time on business days, we do our humanly best to process and ship them within the very same day, provided there are no order issues pending your response. Orders placed beyond this time or during weekends and holidays are processed in the next 1-2 business days. (Please note that orders are not processed or shipped on Saturdays, Sundays or US public holidays.)
Most orders are processed and ready for shipping within 3 business days, while some orders may take additional time. If there are any issues with your order that would cause delay, you will be notified as soon as possible. Possible delays may include:
Inaccurate or Incomplete Payment Information
Delivery times depend on distance to location. Your tracking information will be updated with that information as your order gets closer to its destination.
Most packages will be delivered within 3-7 business days after your order has been processed.
While we will do all we can to ensure your order is delivered on time, Infinite Possibiliteas, DBA Magic Hour cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, government shutdowns, or any other situations that demand we need to breathe and meditate for a bit.
You will receive an email shipment notification as your order ships. It will include tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please use the form below to lookup your order status.
In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we would suggest for you to open an investigation with the delivery service.
Where's my order?
Check your Order Status with the Form Below
Risk of Loss
All products purchased from Magic Hour website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Magic Hour. Title to products purchased on the site, as well as the risk of loss for such products, passes to you when Magic Hour delivers these items to the carrier.
We highly suggest adding route packaging protection (located at checkout) for all orders to ensure you are covered in the event of lost, stolen, or damaged items.